TexasSenior Living Review

Mercy House Waco

4.4 (56 reviews)

Waco, TX

Assisted Living and Memory Care in Waco. Confirm current services and availability directly with the community.

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About this community

A community description is not available yet. Contact the community for details.

Starting at
$2,565/mo
Care options
2 available
Take a look
21 photos
Community reviews
56

Key amenities

Dining

Meal preparation and service

Housekeeping

Housekeeping and linen services

Transportation

Transportation arrangement (medical)

Social activities

Community-sponsored activities

Staff & support

24-hour supervision

See all 20 amenities and services
  • 24-hour supervision
  • Activities of daily living assistance
  • Assistance with bathing
  • Assistance with dressing
  • Assistance with transfers
  • Cable
  • Community-sponsored activities
  • Coordination with health care providers
  • Diabetes diet
  • Fully furnished
  • Housekeeping and linen services
  • Meal preparation and service
  • Medication management
  • Move-in coordination
  • Scheduled daily activities
  • Special dietary restrictions
  • Telephone
  • Transportation arrangement (medical)
  • Transportation to doctors appointments
  • Wifi

Care options available

Assisted Living

Support with everyday routines and personal care in a community setting.

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Memory Care

Specialized support for people living with Alzheimer’s disease and other forms of dementia.

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Pricing & residences

Monthly rates starting at

$2,565 / month

Rates and availability can change. Ask the community for a personalized quote and details about included services.

Listed monthly residence rates
Residence Monthly rate
Shared room $2,565
One bedroom $3,058

Resident & family reviews

4.4 · 56 reviews

Our family had a deeply disappointing experience with Mercy House Waco. They interviewed and accepted our great aunt, who was on hospice, assuring us they could provide the care she needed. Within days it became clear they were not equipped to care for her, and she had to be moved to an actual nursing facility. She passed away 7 days after arriving. Despite being there only 5 days and despite their inability to provide the care they had agreed to, we were charged $16,000 and have not been refunded. When my sister left an honest review describing this experience, she received a message stating…

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Our family had a deeply disappointing experience with Mercy House Waco. They interviewed and accepted our great aunt, who was on hospice, assuring us they could provide the care she needed. Within days it became clear they were not equipped to care for her, and she had to be moved to an actual nursing facility. She passed away 7 days after arriving. Despite being there only 5 days and despite their inability to provide the care they had agreed to, we were charged $16,000 and have not been refunded. When my sister left an honest review describing this experience, she received a message stating they would no longer offer any further assistance because we had “taken it public.” A single honest review should not end a facility’s willingness to make things right with a grieving family. I’d also encourage anyone reading to look carefully at the timing and pattern of reviews on this page. Multiple glowing reviews posted within a short window of a critical one is worth noticing. Read with a discerning eye and ask the facility hard questions about their actual capacity to care for medically complex or hospice patients before trusting them with a loved one — and before paying anything upfront. We are sharing this so other families can make a more informed decision than we were able to.

My mother has been at Mercy House for quite some time. She was previously at a memory care that had more residents than they can handle , and needed a change for her sake. The day that I walked into Mercy House. I felt the warmth and type of care that was needed for my mom. I can honestly say that this is a diamond in a rough and I was blessed to have found it. I would say if you’re in a situation at a place that you’re not totally happy with I would say walk into Mercy House and see what the difference a little community can do

The team at Mercy House Assisted Living goes above and beyond to make residents feel safe, comfortable, and cared for. You can really tell they are passionate about what they do. The atmosphere is peaceful and friendly, and communication with families has been great.

More recent reviews

Mercy House has been such a blessing to our family. The staff genuinely cares for every resident and goes above and beyond to create a loving, comfortable environment. The facility is always clean, welcoming, and full of kindness. You can truly tell the residents are treated like family here. Highly recommend to anyone looking for quality assisted living in Waco!

Do not recommend for any loved one that needs actual care. I felt manipulated by them after they interviewed and accepted my loved one yet they were in no way capable of taking care of her. She died 7 days after arriving. She had to be moved to an actual nursing facility. I was still charged $16,000 after she was there for 5 days. Go somewhere else.

Great place. You can feel the love when you walk in.

Very happy with the care that my mother in law receives at Mercy House. Veronica, Ginny, Sandy and staff are great. For the first time I have been able to not worry about my mother in law and her not being taken care of. I know that she is in good hands. So greatful for the special attention that Veronica and Ginny give her.

Mercy House Waco is such a blessing in our family’s life! They were a Godsend for us during 2020 COVID when everything was shut down! They love my Mother, Sandi who suffers from Dementia-and most importantly, Sandi is HAPPY there! The staff are the biggest blessing there-and we are so thankful for especially—Veronica, Yvonne and Sandy are the best! Our Angel is Ginny Gohlke-how lucky our family is to have Ginny loving our Mother Sandi!! It is small but mighty-and they treat each resident with love, kindness and respect!!

Location & neighborhood

4308 N 19th St, Waco, TX 76708
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