New Haven Assisted Living and Memory Care of Wylie

Likes - Room size, Storage in the rooms, Accessibility from our home, Some caregivers genuinely care, Activities and Holidays include family events Needs improvement - Communication between administrators and families why rates increased well over the normal 2% annual average to over 7%. Quality of food - need more fresh foods & less packaged foods like fruit & vegetables and backup food choices if the resident doesn't like the planned meal .Pay the caregivers more instead of the administrators . Clean the rooms regularly without the resident having to ask

New Haven of Wylie was very nice. The staff person that I spoke to there, Elizabeth, was wonderful. She was not only pleasant, but she was working with the residents. I was just so impressed that she was putting residents first. While she acknowledged me, her priority was the residents getting what they needed. The eating area looks nice enough. I thought their flexibility and the dining options were wonderful. There was a little lady there who, at noon, decided she wanted breakfast, and they made sure she got breakfast. That was impressive, too. It's nice, clean, and new, but this one is more nursing home setting. It's a higher level of care though so it seems kind of more medical in nature, not quite homey.

Our overall experience has been good. I like the idea of someone always being there to watch them 24/7. also, this place is not that big and I like that. They have great family get together parties almost every month, which is a nice. I picked this community because it was close to where I live. The other communities I looked at were more expensive and they did offer some more stuff like exercise rooms, etc. but this is a good place for the money.

Not only is this building well kept, beautiful, and new, the bells and whistles don't tell half the story. The care here is excellent, the patients here are happy and Yashica is top notch as an administrator. My company which works with company couldn't be more happy with the service and our clients that live here says the same. I make it a point to make a visit weekly and leave motivated. WHAT A PLACE! Thanks Yashica and staff for a friendly attitude helpful and inviting environment

We can't say enough good things about New Haven! [name removed] runs an excellent facility. The staff is super friendly, [name removed] and [name removed] are amazing cooks and go out of their way to prepare meals that everyone wants, it's very clean, and just an overall "family" atmosphere.